Having trouble connecting your Amazon Firestick device with the Fire TV app? It can be frustrating when the Fire TV app just can’t find your device no matter what you try. Connecting issues between your Firestick device and the Fire TV remote app are common, but luckily troubleshooting them is simple.
Wi-Fi connectivity, can’t recognize the device, outdated Fire TV app, cache issues, and firewall settings are common reasons for the Fire TV app not finding device issues. You can try troubleshooting steps from this guide.
Why Is the Fire TV App Not Finding Device?
Common causes why your Fire TV app not finding your device:
- Wi-Fi Connectivity Issues
- Outdated Fire Tv App Version
- Cache or Data Conflicts
- Firewall or Security Settings
Wi-Fi Connectivity Issues
One of the common causes for the Fire TV App not finding the device is a weak or unstable Wi-Fi signal.
This can happen if the Fire TV device is located too far from the Wi-Fi router or if there are physical obstructions such as walls or furniture blocking the Wi-Fi signal. To work properly, a Firestick TV needs a proper and high-speed Wi-Fi signal.
If the Wi-Fi network settings are incorrect it will also prevent the Fire TV App from finding the device. It happens when you enter the wrong password or try to connect the device to a different network.
Interference from other nearby devices can disrupt the Wi-Fi signal, which prevents the Fire TV app’s ability to find the Firestick device.
Fix – Wi-Fi Issues
First, check your Wi-Fi signal strength. Weak or unstable Wi-Fi can cause issues between the Fire TV app and the Firestick device. Make sure your Firestick is getting a strong Wi-Fi connection.
Also, make sure the Fire TV app and Firestick device are connected to the same Wi-Fi network. Sometimes they connect to different networks by mistake. This stops the app from finding the Firestick device.
If that doesn’t work, try restarting your Wi-Fi router and Firestick. Turn off and unplug your router, wait 30 seconds, then plug it back in. To restart the Firestick, go to settings, select the device, then click on the restart. This can fix temporary network problems and help the Fire TV app to find your Firestick device again.
Outdated Fire TV App Version
Using an outdated version of the Fire TV App can cause issues with finding a Firestick device. Firestick developers regularly release updates to address bugs, improve performance, and enhance the compatibility of Fire TV devices.
Fix – Update Fire TV App
Open the app store on the device running the Fire TV App (e.g., Google Play Store for Android devices or Apple App Store for iOS devices). Search for the Fire TV App and check if any updates are available. Install the updates if there are any.
If updating the app doesn’t resolve the issue, you can try uninstalling and reinstalling the Fire TV App. On your device, go to Settings > Apps (or Application Manager) > Fire TV App. Select Uninstall and confirm the uninstallation. Then, go back to the app store and reinstall the Fire TV App.
Cache or Data Conflicts Within the App
Over time, the Fire TV App’s cache and data can accumulate, leading to conflicts and errors. Clearing the app’s cache and data can help resolve any potential conflicts and restore the app’s functionality.
This process may vary depending on the device, but generally, it involves accessing the app settings and selecting the option to clear cache and data.
Fix – Clear App Cache and Data
- Access App Settings on the Fire TV Device: On your Fire TV device, go to Settings > Applications > Manage Installed Applications.
- Clear Cache and Data for the Fire TV App: Locate the Fire TV App from the list of installed applications and select it. Choose Clear Cache first, and then select Clear Data. Confirm the action if prompted. This will clear any temporary files and data associated with the app.
Firewall or Security Settings
Firewall or security settings on the network or the Fire TV device itself can sometimes block the communication between the Fire TV App and the Fire TV device. These settings may perceive the app’s communication as a potential security threat. Temporarily disabling any firewall or security settings that may interfere with the app-device communication can help resolve the issue.
Fix – Check Firewall and Security Settings
Check if any firewall or security software on your device is blocking the communication between the Fire TV App and the Fire TV device. Review the settings of your firewall or security software and make sure that the Fire TV App is allowed to access the network.
If you find that the firewall or security settings are causing the issue, you can temporarily disable them to test if the Fire TV App can find the device. Refer to the documentation or support resources for your specific firewall or security software on how to disable or adjust settings temporarily.
Read also – Samsung TV Not Recognizing Amazon Fire TV Remote
How Do I Pair the Fire TV App with my Fire TV device?
- Ensure that both your Fire TV device and the Fire TV App are connected to the same Wi-Fi network.
- On your Fire TV device, go to the home screen and select “Settings” from the top menu.
- In the Settings menu, scroll to the right and select “Controllers & Bluetooth Devices.”
- Choose “Amazon Fire TV Remotes” from the list of options.
- On the next screen, you will see a list of available devices to pair with. Leave your Fire TV device on this screen.
- Open the app and ensure it is connected to the same Wi-Fi network as your Fire TV device.
- In the Fire TV App, you should see a screen displaying the available Fire TV devices to connect to. If the app does not automatically detect your Fire TV device, you can manually add it by selecting the “+” or “Add Device” option.
- Tap on your Fire TV device from the list of available devices in the app.
- The Fire TV App will display a pairing code on your device’s screen. Verify that the pairing code matches the one shown on your Fire TV device.
- Once you have confirmed the pairing code, select “Pair” or “Connect” on your device running the Fire TV App.
- The Fire TV App will establish a connection with your Fire TV device. Once the pairing is successful, you will see a confirmation message on both your Fire TV device and the device running the Fire TV App.
- You can now use the Fire TV App to control your Fire TV device. The app will provide a virtual remote control interface with navigation buttons and other control options.
How Do I Reset My Fire TV Remote App?
- Open the Fire TV remote app on your smartphone or tablet.c
- Go to the Settings menu in the app. This is usually accessible by tapping the 3-line menu icon or cogwheel.
- Look for the “Reset App” option and tap on it.
- Confirm that you want to reset the app when prompted.
- The app will reset back to default settings and disconnect from any linked Fire TV devices.